1. Acceptance of Terms
By accessing or using ScriptVitals ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.
2. Description of Service
ScriptVitals provides web performance monitoring services, including:
- Real User Monitoring (RUM)
- 3rd-party script performance attribution
- Core Web Vitals tracking
- Performance analytics and reporting
- AI-powered optimization recommendations
- Alerting and webhook integrations
3. Account Registration
3.1 Account Creation
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must notify us immediately of any unauthorized access
- You may not share your account credentials
3.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts.
4. Subscription Plans and Billing
4.1 Plans
- Free Trial: 7-day trial with full Pro features
- Pro: $29/month or $276/year
- Enterprise: Custom pricing
4.2 Billing
- Subscriptions are billed in advance on a monthly or annual basis
- Payment is processed through our payment provider (iyzico)
- All fees are non-refundable except as required by law
- You authorize us to charge your payment method automatically
4.3 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
5. Acceptable Use Policy
You agree NOT to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Reverse engineer or decompile our software
- Use the Service to monitor sites you don't own or have permission to monitor
- Resell or redistribute the Service without authorization
- Send excessive requests or abuse our API
6. Data and Privacy
- You retain ownership of your data
- You grant us a license to process your data to provide the Service
- You are responsible for obtaining end-user consent for tracking
- You must comply with GDPR, CCPA, and other privacy laws
- See our Privacy Policy for details
7. Service Level and Availability
7.1 Uptime
- Free Trial & Pro: Best effort, no SLA
- Enterprise: 99.9% uptime SLA
7.2 Maintenance
We reserve the right to perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
8. Intellectual Property
- The Service and all related materials are owned by ScriptVitals
- You receive a limited, non-exclusive license to use the Service
- You may not use our trademarks without permission
- Any feedback or suggestions you provide may be used by us freely
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCRIPTVITALS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless ScriptVitals from any claims, damages, liabilities, and expenses arising from:
- Your use of the Service
- Violation of these Terms
- Violation of any rights of third parties
- Your website content or data
12. Termination
12.1 By You
You may terminate your account at any time through the dashboard.
12.2 By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay fees
- Engage in fraudulent activity
- Create security or legal risks
12.3 Effect of Termination
Upon termination, your access to the Service will cease. We will retain your data for 30 days for potential recovery, after which it will be permanently deleted.
13. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or dashboard notification. Continued use after changes constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law provisions.
15. Dispute Resolution
Any disputes arising from these Terms will be resolved through binding arbitration in San Francisco, California, except for injunctive relief which may be sought in court.
16. Contact
Questions about these Terms? Contact us: